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Warranty

3 month warranty

Our repairs carry a limited 3 month warranty (starting from the date of dispatch) except the following:

  • Liquid/Water damage repairs - 30 day warranty
  • Console main board repairs - 30 day warranty

    In the unlikely event your iPod / iPhone / iPad becomes faulty within the warranty period please send the device back with a copy of the receipt or Ref No. and a covering letter stating current fault (we are not liable for your costs to return the unit to us). We will investigate and respond within 3 working days. If the problem is related to the initial repair, we will carry out a further repair free of charge and return at no cost. If the unit has further problems not related to original repair or parts not replaced in previous repair we will contact you and let you make a decision with regards to the cost. We will attempt a re-repair on your unit TWICE after the initial repair. If after this, the unit is still faulty we will issue a refund (minus the minimum charge, postage and any Fast Track fee). We will need to see the unit and make sure its faulty prior to issuing a refund.

    To clarify: If you send a iPod / iPhone / iPad to us under the repair warranty, the cost of the postage to send the unit to us will be covered by you, however we will return the unit to you free of charge if a problem is found. If the problem is not related to the original fault or no fault is found, return postage charges will apply.